This article originally appeared in TidBITS on 2018-02-05 at 9:30 a.m.
The permanent URL for this article is: http://tidbits.com/article/17776
Include images: Off

Apple Launches Repair Program for iPhone 7 “No Service” Issues

by Josh Centers

Apple has determined that some units of the iPhone 7 are displaying “No Service” in the status bar even when cellular coverage is available due to a failed component on the logic board. The company has now started a repair program [1] to fix affected iPhones for free.

The affected iPhones were sold in China, Hong Kong, Japan, Macao, and the United States. Here are the affected model numbers.

Look on the back for the model number. You can also find it in Settings > General > About — tap the Model field to display the relevant model number.

[image link] [2]

If your iPhone 7 has one of those model numbers and is suffering from this problem, contact Apple support [3] to schedule a free repair. If you’ve already paid to resolve this problem, Apple will contact you via email to arrange for a refund by the end of March 2018. If for some reason you don’t receive that email, contact Apple support to ask for reimbursement.

[1]: https://www.apple.com/support/iphone-7-no-service/
[2]: http://tidbits.com/resources/2018-02/iphone7-back.jpg
[3]: https://getsupport.apple.com/